FAQ's

Find answers to your questions.


Frequently Asked Questions

Is it really free?

Yes! You can use almost all of the features of our paid plan for free...forever. However, you are just limited to one client and you can’t use our white label solution.

So can I just sign up for 10 accounts and then serve all my clients for free by logging in and out of them in order save a few bucks?

Come on now. Be cool and let’s be friends. You don't want to waste your time trying to game the system. We also have protections in place and have the right to take our ball and go home at any time if you're not playing by the rules.

What do I get with the paid plan?

You get to serve a lot more clients, reduce client churn, keeping them happy for months or years to come. You can also remove all mention of Report Hopper and brand the reports with you own logo and company name.

Do you have a white label solution?

Yep. With the paid plan.

What do I get with the paid plan?

You get to serve a lot more clients, reduce client churn, keeping them happy for months or years to come. You can also remove all mention of Report Hopper and brand the reports with you own logo and company name.

Can I connect (insert your favorite platform here) to Report Hopper?

You can see all out integrations here. If you have something you’d like us to integrate with please let us know at support@reporthopper.com. We are constantly trying to make our product better and if you have a good integration idea, we might be able to bump it to the top of our list.

How do I connect my client's Facebook account?

After clicking to 'Add source" you will be prompted with an API dialogue box requiring you to sign in. When accessing Facebook APIs, you’ll be asked to select all of the accounts you would like to provide access to. Even when entering an additional account, you will have the opportunity to confirm all connections as well as add new ones. Do not uncheck any boxes in the API dialog box that will disconnect the accounts that you have already connected and want to continue managing.

Why do my sources have to be re-verified?

We know how frustrating it can be to have to redo same thing over and over. Well, you can thank your friendly neighborhood hacker for that. For security purposes, Facebook and other social networks require re-authorization of API connects every 30, 60, or 90 days. This is designed to protect your personal information. Report Hopper will prompt you when re-authorization is required.

Do you have to sign a contract?

No. You can choose to pay one month at a time or one year at a time to take advantage of discounted pricing.

Where do I find a coupon?

Right next to the tap dancing unicorn. We are priced for freelancers just like us so we already offer the lowest price available. No need for endless searching to save $3. Instead, use that time to focus on your clients and know you're already getting the best deal.

Can I get a discount?

We appreciate you asking, but nope.

Do you sell my information?

No way. You can see our entire privacy policy here.

Can I suggest a feature?

Please! Contact us at support@reporthopper.com.

Do you have a place for me to ask how something works?

Check out our support page here

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Start building awesome reports with Report Hopper